📄 Company FAQs

Company FAQs

Can I change or cancel my order?

We understand that sometimes you may need to make changes to your order. If you need to change or cancel your order, please contact our friendly customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be changed or canceled.

Can I change the shipping address for my order?

If you need to change the shipping address for your order, please contact our friendly customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be rerouted to a different address.

Can I change the size/color of an item in my order?

If you need to change the size or color of an item in your order, please contact our friendly customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be modified. If the item is eligible for return, you can initiate a return and place a new order for the desired size/color.

Can I exchange an item?

At Armor Concepts, your happiness and safety are our only concerns. Our goal is to "Make Your Day" not to make a bad day worse. All orders placed on our site come with a sixty (60) day money-back guarantee. If you are not satisfied with your purchase, for any reason, simply return it to us for a full refund. We do not charge restocking or any other crazy fees.

If you would like to exchange your product for another item, please visit our Returns & Exchanges Portal to Return or Exchange your Products. You will only need to speak with an associate if you encounter problems.

Can I request a custom solution for my specific door?

We strive to provide a range of solutions that can fit various door types. If you have a specific door that requires a custom solution, please contact our customer service team and we will do our best to assist you..

Can I return a gift card?

Gift cards are non-refundable and cannot be returned. Once a gift card has been purchased, it cannot be exchanged or refunded. If you have any specific questions about gift cards, please contact our friendly customer service team.

Can I track my order?

Yes, you can track your order by logging into your account on our website. Once your order has been shipped, you will receive a tracking number that you can use to track the progress of your shipment.

Can I use a gift card to make a purchase?

Yes, you can use a gift card to make a purchase on our website. During the checkout process, you will have the option to enter your gift card code. If you have any specific questions about using a gift card, please contact our friendly customer service team.

Can I use multiple coupon codes on one order?

Generally, only one coupon code can be used per order. If you have multiple coupon codes, you may need to choose the one that provides the best discount for your order. If you have any specific questions about using multiple coupon codes, please contact our friendly customer service team.

Can I use multiple payment methods for one order?

Currently, we only accept one payment method per order. If you have any specific questions about payment methods, please contact our friendly customer service team.

Can you tell me more information about your products?

We don’t sell doors. Since 2004, we have created the world’s most effective door security, door repair, and personal security solutions. In other words, we make your existing doors more secure. More than 400,000 doors are secured and counting... Door Armor, our most popular product, is a patented door security device that reinforces your existing doors.

Our solutions are police tested & recommended and can be installed yourself, using only a drill, in under 30 minutes (you don’t need to remove your door) We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us.

OUR BUSINESS HOURS: Monday - Friday 8:30 AM - 4:30 PM CT Emails, Support Tickets & Phone.

Do I need to remove any weather stripping already in the door before installing a new one?

You must remove the existing weatherstripping. If your house and doors were built after 1970, you should have no problem removing the old weatherstripping. Just pull it from the top, and it should come out. The new weatherstripping should easily push into the small channel left when you remove the old weatherstripping. You might need to cut a few inches off of the new weatherstripping but that should be the only alteration you need to make. I hope this helps. View Long Reach Bronze Weatherstrip

Do you do custom-built orders?

At this time we are not set up to make custom orders. We often get questions about mixing colors from different components. If this is your objective, you can purchase all of our components separately on our accessories page. https://doorarmor.com/collections/accessories

If you are looking for a large number of custom items, please call us at 888-582-2295 and select Bulk Sales.

Do you have a distributor in Canada? If not, do you ship here?

Lowes Canada is our distributor. Did this answer your questions? Thank you for your feedback

Do you have a list of local installers in the Reading, PA area, or would I purchase the product and have a carpenter install it?

The product is pretty easy for anyone with carpentry skills. We used to have installers but it really is not necessary. Any handyman or even your neighbor, if they have a good cordless drill. The side light door piece is a little more involved but no special skills are necessary.

Do you have an affiliate program?

Yes. We currently offer an affiliate program. You can make 10% or more by posting our link or materials on your site. please visit https://doorarmor.com/pages/affiliate-program

Do you have any solutions for garage doors?

We do not currently have solutions for garage doors. Did this answer your questions? Thank you for your feedback

Do you mix and match colors in kits?

We do not mix and match the different parts of the kits. If you need different color Door Shields, contact us and we will send you a promotion code to help you with the cost. Did this answer your questions? Thank you for your feedback

Do you offer a 100% guarantee?

All of our products come with a 100% satisfaction guarantee. If you are not satisfied with our products for any reason, simple return them within 60 Days for a full refund. Armor Concepts will pay return shipping in situations where the return is the result of a manufacturing defect or shipping error. The customer will be responsible for return shipping in all other circumstances. Did this answer your questions? Thank you for your feedback

Do you offer any discounts?

We occasionally offer discounts and promotions. To stay updated on our latest discounts, we recommend signing up for our newsletter or following us on social media. Additionally, we may offer discounts for specific customer groups or bulk orders.

Do you offer a warranty on your products?

Yes, we offer a lifetime guarantee on certain products. Please refer to the product description or contact our customer service team for more information on the warranty coverage for specific products.

Do you offer bulk ordering for distributors or property managers?

Yes, we offer bulk ordering for distributors, property managers, and other customers who need to place large orders. Please contact our sales team for more information and assistance.

Do you offer discounts for bulk orders?

Kindly email us at [email protected] with your Name and Contact # and someone from our team will get back to you to discuss this further.

Do you offer free shipping?

We occasionally offer free shipping promotions. To stay updated on our latest shipping promotions, we recommend signing up for our newsletter or following us on social media. If you have any specific questions about free shipping, please contact our friendly customer service team.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on shipping to additional countries. Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s). Did this answer your questions? Thank you for your feedback.

Do you offer price matching?

We do not currently offer price matching. Our prices are competitive and reflect the value of our products and services. If you have any specific questions about pricing, please contact our friendly customer service team.

Do you provide locking systems?

We do not currently provide locking systems, although this is something that will likely happen in the future. If you want a recommendation on the best locks for your situation, please contact us. We are happy to be a resource for our customers.

Do your products work on out-swinging doors?

Our products are designed for in-swinging doors. We offer other solutions for out-swinging doors. We have Universal Latch Protector, which will help prevent the door from being pried open (the best way to get into an out-swinging door). We also offer Hinge Pins, which prevent a closed door from being lifted off of the hinges.

How is the lock spacing measured?

The lock spacing is measured from center to center. That is, from the center of the latch to the center of the deadbolt.

How can I check the balance of my gift card?

To check the balance of your gift card, you can visit our website and enter the gift card code in the designated field. The balance will be displayed on the screen. If you have any specific questions about checking the balance of your gift card, please contact our friendly customer service team.

How can I check the status of my order?

You can check the status of your order by logging into your account on our website. Once logged in, you will be able to view the status of your order, including whether it has been shipped or is still being processed.

How can I contact your customer service team?

You can contact our friendly customer service team by phone, email, or via our contact details which can be found on our website's "Contact Us" page. In addition, you can leave a message here and one of our team members will reach out asap! We are available to assist you during our business hours. If you need any assistance, don’t hesitate to contact us.

How can I provide feedback or review a product?

We value your feedback and encourage you to leave reviews for our products. You can provide feedback or review a product by visiting our website and navigating to the product page. There, you will find an option to leave a review. If you have any specific questions about providing feedback or reviewing a product, please contact our friendly customer service team.

How can I unsubscribe from your newsletter?

To unsubscribe from our newsletter, you can click on the "unsubscribe" link at the bottom of any newsletter email you receive from us. Alternatively, you can contact our friendly customer service team and request to be unsubscribed.

How did you apply color to your products? Was it painted?

All of our products are powder coated. That means that a powder is actually baked onto the product. Far more durable than painting.

How does Door Armor work?

Door Armor works by reinforcing the weak points of your door, such as the jamb and hinges. It provides additional strength and resistance against forced entry, making it more difficult for intruders to kick in your door.

How do I apply a coupon code?

To apply a coupon code to your order, you can enter the code during the checkout process. There will be a field where you can enter the code and click "Apply" to apply the discount to your order.

How do I install Door Armor products?

Most of our Door Armor products are designed to be installed by homeowners and require only a drill and about 30 minutes of installation time. Detailed installation instructions are included with each product.

How do I request a refund?

If you are eligible for a refund according to our return policy, you can request a refund by contacting our friendly customer service team. They will guide you through the refund process and assist you with any necessary steps.

How Do I Return or Exchange My Item?

We are sorry that you are not happy with your purchase. We try to make your return process as easy as possible. Please visit our return portal at the link below. Please Visit our Returns & Exchanges Portal to Return or Exchange your Products.

You will only need to speak with an associate if you encounter problems.

Return Policies:

NO RESTOCKING FEE: Door Armor will not charge a restocking fee on any item returned within the ninety (60) day return period.

Visit our Returns & Exchanges Portal to begin the return process. You should only need to speak with an associate if you have additional questions or concerns about your return.

Any components that are received damaged should be reported to our Customer Service center as soon as possible. Instructions will be given on how to proceed. Please have the packing slip available for quick reference and efficient service.

After sixty (60) days items will not be accepted for return or exchange.

RETURN SHIPPING: The Purchaser will be responsible for paying return shipping in all instances, except for the following:

The Purchaser received the wrong product (wrong product or color).

The Purchaser received a defective product.

The Purchaser will be able to purchase a return label for their return shipment in our Returns & Exchanges portal. The amount will be deducted from your order. We do not mark up shipping costs, so return labels are made available at our discounted shipping rate. Please Visit our Returns & Exchanges Portal to Return or Exchange your Products. Did this answer your questions? Thank you for your feedback.

How do I sign up for the Warranty?

Please Visit our Warranty Signup Form Door Armor to register your product. Did this answer your questions? Thank you for your feedback

How do I track my order?

When the order ships, you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long. You can also log into your account and click on the order in question to see the status. *Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way! Did this answer your questions? Thank you for your feedback.

How effective is Door Armor in preventing break-ins?

Door Armor has been tested and recommended by police. Since 2004, we have secured more than 500,000 doors and our products have been put to the test thousands of times. However, it is important to note that no security measure can guarantee 100% protection against break-ins.

How long does shipping take?

We ship most orders the next business day. Shipping times may vary depending on your location and the shipping method chosen. Most orders are delivered within 1 and 5 days of shipment, depending on your distance from our warehouse in Nashville, TN.

How long has Door Armor been in business?

Door Armor has been in business since 2004, providing door security and repair solutions. We have served numerous customers and have been featured on major news networks.

How long will it take to receive my order?

We typically ship in 1 business day (Mon-Fri) and we ship from Nashville, TN. You will receive your order in 1-5 business days (Mon-Fri), depending on where you are located. Orders to Canada might take longer due to customs. Please know that we are doing the best we can to get orders out promptly...

I'm interested in the Door Armor Pro Side Light Door Security Kit & the Pry Shield but I need it in black. Do you plan to make it in black? If not, do you think spray painting it would work?

We will not be making that part in any other color any time soon. You can definitely paint the part. I would recommend using spray paint, as that will be more durable. Did this answer your questions? Thank you for your feedback

I need an installer | Can you recommend an installer?

Door Armor is designed to be a do-it-yourself product. While there have been times when we have had installer networks, we have found that anyone with handy skills can install our products. With that said, any local handyman or your neighbor can likely install Door Armor.

Installing door armor

Yes. If you need help installing our products, please take a look at our Installation Video Pages - https://doorarmor.com/pages/installation-videos

In your advertisement, it said free shipping on orders over $99.00. Can you tell me why I was billed for shipping?

We offer free shipping to the lower 48 states. We do not offer free shipping to Alaska, Hawaii, or Puerto Rico. Did this answer your questions? Thank you for your feedback

I want to make a security room in my home. Can I put your product on a standard interior door or should I replace it with a steel door and your product?

Door armor will work on steel, metal, wood, and fiberglass doors but we highly recommend steel doors because they are stronger.

I want to secure my interior bedroom door. What product should I use?

We recommend one of the Door Armor Safe Room Combos Did this answer your questions? Thank you for your feedback

Military discount affiliate ID, what is it? What is the affiliate ID for the Military form?

Thank you for your service! The affiliate id can be a badge number, service number, or army tag. We want to offer this to our service members only.

Military, Police & First Responders

To receive the military discount, please provide your military ID or service number when filling out the form on this page: https://doorarmor.com/pages/military-service-discount

My custom door is 2" thick. Can I use your products on it?

If you have an exterior door that is more than 1-3/4 inches thick, you must use a kit with PRO Door Shields (PRO MAX or PRO MINI). PRO Door Shields are adjustable to different thicknesses. MINI Door Shields only work on 1-3/4-inch thick doors.

My order never arrived, what do I do?

Oh no! Although our shipping carriers work independently to deliver your package, we’ll figure this out together! If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours! From time to time, a system error might cause a label to be printed but the product not to be shipped. If your order has not moved from our warehouse after more than 2 days, please contact us and we will double-check everything for you. If your order is en route and the tracking hasn’t been updated in an unusually long time, please file a claim with the carrier and contact us. If your order is time sensitive, we will do our best to get another order out while the claim is being processed. Did this answer your questions? Thank you for your feedback.

Returns and Exchanges

We try to make this process as easy as possible. We do not charge restocking fees and accept returns for refund or exchange for 60 days after your purchase. For more information click the link below. https://doorarmor.com/pages/returns-exchanges

Warranty

Direct failure of this product under this warranty shall be limited to the following:

i). Entry into the home as a direct result of a door, equipped with a correctly installed product, being kicked in or forced open with a direct blow to the face of the door by a body part; or

ii). Entry into the home as a direct result of the product breaking or doorjamb splitting. Entry into the home through methods such as prying, cutting, use of heavy machinery, or due to the lock or deadbolt breaking shall not constitute a failure of this product for the purposes of this warranty. Entry into the home from an area of the door, not reinforced with the product, does not constitute failure for the purpose of this warranty. This warranty shall be void if entry is forced by the Fire, Police, EMS departments, or any other government agency.

We are replacing our doors. Do you recommend wood, fiberglass, or steel doors?

If given a choice, we recommend using a steel (metal) door. Steel will dent but it is much more difficult to break than a wooden or fiberglass door. Door armor will work on wooden or fiberglass doors but steel doors are just stronger.

What colors are available for Door Armor?

Door Armor is available in three accent colors: white, brushed nickel, and aged bronze. These colors are designed to match your existing lock hardware. Door Armor Side Light Door components are only available in white.

What colors do you offer your products in?

White, Aged Bronze, and Satin Nickel. Did this answer your questions? Thank you for your feedback.

What does your warranty cover?

If the purchaser’s home is burglarized during that period, due to a direct failure of Door Armor, Armor Concepts will pay the purchaser’s homeowner’s insurance policy deductible (up to $500 for Door Armor Max and $300 for Door Armor Mini). Direct failure of this product under this warranty shall be limited to the following: i). Entry into the home as a direct result of a door, equipped with a correctly installed product, being kicked in or forced open with a direct blow to the face of the door by a body part; or ii). Entry into the home as a direct result of the product breaking or doorjamb splitting. Entry into the home through methods such as prying, cutting, use of heavy machinery, or due to the lock or deadbolt breaking shall not constitute a failure of this product for the purposes of this warranty. Entry into the home from an area of the door, not reinforced with the product, does not constitute failure for the purpose of this warranty. This warranty shall be void if entry is forced by the Fire, Police, EMS departments, or any other government agency. Did this answer your questions? Thank you for your feedback.

What do you do if you don't have two-quarters' worth of space between your door and your jamb?

If you do not have two-quarters worth of space between your door and door jamb, you should purchase a PRO Door Armor kit. Did this answer your questions? Thank you for your feedback

What happens if my door is kicked in despite having Door Armor installed?

If your door is kicked in while Door Armor is installed, we offer a guarantee to pay up to $500 toward your insurance deductible. Please refer to our guarantee policy for more details.

What is the difference between steel jambs and steel doors?

Door Jamb (or Door Frame) is what holds a door in place. Most residential doors have wooden door frames. Most commercial buildings have steel jambs. A door with a steel jamb will likely cost $1,000 or more and is much more difficult to install. Many people think that steel doors have steel frames. For homes, that is rarely the case. Many homes have door slabs that have a steel exterior. While these doors are more secure, wooden frames break easily, and "steel" residential doors are actually made of foam and are covered by 24-gauge steel skin. The only solid part of most steel doors is a 12-inch wood block in the lock area. This is why steel doors will often split if not reinforced. Did this answer your questions? Thank you for your feedback.

What is the purpose for the Pro Door Shields?

PRO Door Shields help prevent the door from splitting when kicked and provide protection against prying.

PRO Door Shields were designed to help avoid clearance issues experienced with MINI Door Shield and to add additional protection against prying.

PRO Door Shields come as a 2-piece kit and are attached by screws that go through the door.

PRO Door Shields are more difficult to install than MINI door shields but installation is still quite simple. Pro Door Shields are made with a 90-degree bend, which is how they help stop prying attacks.

The PRO Door Shields work extremely well with the Pry Shields because they fit together to make a stronger seal against prying.

View Pro Door Shields

What is the unique identifier on the military discount page

That can be your badge number or service number from the armed forces. This is primarily to keep bots from posting our promotion code on the internet. We appreciate the service of our police and military.

What is the weakest part of the door?

The weakest part of a door is where the lock goes into the doorjamb. Most doorjambs are made of 1/2-inch thick soft pine, which is very weak. Did this answer your questions? Thank you for your feedback

What is your customer service team's response time?

Our customer service team strives to respond to inquiries as quickly as possible. However, response times may vary depending on the volume of inquiries we receive. We aim to respond within 24-48 hours.

What is your phone number?

+1 (888) 582-2295

What is your return policy?

Please Visit our Returns & Exchanges Portal to Return or Exchange

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and Apple Pay. You can select your preferred payment method during the checkout process. If you have any specific questions about payment methods, please contact our friendly customer service team.

What type of spray paint do you recommend

We would recommend a gloss rustoleum from Lowe's or Home Depot.

Where are your products made?

All of our products are manufactured in the U.S, with the exception of our Armor Latch product.

Where do I go for the military discount?

To receive the military discount, please provide your military ID or service number when filling out the form on this page: https://doorarmor.com/pages/military-service-discount

Where do you recommend the hinge shields to go?

Hinge shields should be installed on the lower and middle hinges, (and not at the top) because the pressure from a kick typically happens in this area (unless the thief is really, really tall).

Why do you need to use each part in the kit?

The weakest part of the door will break when it is kicked hard enough. The jamb is almost always the first part to break. If you reinforce the jamb, the lock area on the door will likely be the next part to break. If you reinforce those 2 areas, the door can easily be kicked off of the hinges. We found all of this out the hard way. If any of the pieces were not necessary, we just would not provide them. We offer different configurations because we know that different customers will want different options, based on cost or desired security level. Not everyone wants maximum security.

Why do you use Torx screws and not square drive or phillips head screws?

Because we used everything else first. We have been doing this since 2004. Philips and square drive screws strip much more easily than Torx drive screws, which are designed to withstand very high amounts of torque (hence the name). In short, Torx is the best available. We have spent more time and money researching screws than we care to talk or think about.